TILING MURRUMBEENA — SITE POLICY
An enquiry about a leaking shower or a bathroom strip-out is a short, practical message. This page sets out what that message contains, what it is used for, where it sits afterwards and how to have it removed — in the same plain terms the rest of the site is written in.
ON THIS PAGE
01 The information this site receives
02 Why it is asked for
03 What it is used for
04 Where it is kept
05 Cookies and outside links
06 Access, correction and removal
Written to describe what this website actually does, rather than to list practices a small tiling trade has no use for.
THE POLICY IN ONE LINE
The argument the rest of this site makes about tiling holds here too: what matters is usually the layer you don’t see. A policy is the same — short on surface, specific underneath.
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NOTHING IS ASKED FOR THAT ISN’T NEEDED TO REPLY
An enquiry sent through this website arrives as a message containing exactly what you typed into it: your name, the contact details you want a reply sent to, where the work is, what kind of work it involves, and whatever description of the job you decide to include. If you attach a note about a shower that has been leaking for months, that note is held with the rest of it.
Everything held comes from that form: the details you type are the details kept. Nothing is gathered about you from other sources, and no profile is built from your visit to the site.
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A tiling job can’t be understood from a name alone. The suburb tells us whether it sits inside the area we cover, the service tells us whether it is a membrane question or a grout one, and the description usually decides whether the answer is a site visit or a straight reply.
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Answering your enquiry, discussing the work, and quoting it if it goes that far. Enquiries are not added to a mailing list, not passed to other trades to chase, not used for advertising and not sold. There is no payment processing on this website, so no card or banking information is ever entered here.
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Messages sent through the form are stored privately inside this website’s own installation, on the hosting that serves the pages, and are readable by the people who maintain the site and reply to enquiries. They are not copied out to a separate mailing tool or customer database.
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The site is built to load quickly and then leave you alone. There are no pop-ups, no interruption overlays and no chat widget starting a conversation on your behalf. Cookies are limited to the ordinary ones a WordPress site sets to serve pages correctly and keep an enquiry form working while you fill it in.
Your browser can block or clear them at any time. The pages will still read normally; at most, a part-completed form may need retyping.
OUTSIDE THIS SITE
Some pages point outward — to a tile manufacturer, a product data sheet, a map. Following one of those links takes you onto a site run by someone else, with its own handling of your information. Nothing written here governs what happens once you arrive there.
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An enquiry record is kept while it is still doing something useful — a quote under discussion, a job being scheduled, a repair that may need following up on. When it stops being useful, it goes. If you would rather it went sooner, say so and it will be removed from the site’s own records.
A Ask what has been kept from your enquiry
B Ask for a detail to be corrected
C Ask for the record to be deleted
D Ask us not to follow up again
IF THIS POLICY CHANGES
The version published on this page is the one that applies. If the way the site handles enquiries changes, the wording here changes with it rather than sitting out of date alongside it.
QUESTIONS ABOUT THIS PAGE
If anything above is unclear, or you want to know what is held from a message you sent, send the question through and it will be dealt with directly.